“The doctors are wonderful. When it’s time to laugh, they laugh with me. When it’s time to cry, they cry with me.”– Patient
At the Ralph Lauren Center for Cancer Care, we do more than treat your cancer.
We care for all your needs — before, during and after treatment — providing you with the support and resources necessary to take charge of your body, your health and your life. No matter what challenges you may face, we treat you with dignity and respect while giving you access to the highest quality, comprehensive cancer care.
- You should receive your first appointment within 48 hours, and every appointment within a week.
- You deserve more than 10 minutes of time with your doctor.
- You should understand your diagnosis.
- You have a right to assistance with your financial concerns.
- Every staff member should know you by your name.
When you come to the Center, we’ll match you with two Care Navigators who will be your personal guides and advocates throughout your care experience. Your Navigators will work to ensure that you feel in control not just of your medical treatment, but of the rest of your life as well.
The first Navigator will be a nurse who will help you understand the medical aspects of your care: your treatment options, procedures, medications, possible side effects, etc.
The second Navigator will be a dedicated staff member who will help you deal with personal issues, ranging from childcare and transportation to support groups and psychotherapy.
Your Navigators can also help you access the Center’s many support services, including our smoking cessation program, monthly legal clinic and insurance enrollment assistance.
As a patient in New York State, you have the right to:
- Understand and use these rights. If you don’t understand them, we can provide help, including an interpreter.
- Receive treatment irrespective of race, color, religion, gender, national origin, disability, sexual orientation, source of payment or age.
- Receive considerate and respectful care in a clean and safe environment, free of unnecessary restraints.
- Receive emergency care if you need it.
- Be informed of the name and position of the doctor who will be in charge of your care.
- Know the names, positions and functions of any of our staff involved in your care, and refuse their treatment, examination or observation.
- A non-smoking room.
- Receive complete information about your diagnosis, treatment and prognosis.
- Receive all the information you need — including the possible risks and benefits — to give informed consent for any proposed procedure or treatment.
- Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate another person to give this consent for you if you are too ill to do so.
- Refuse treatment and be told what effect this may have on your health.
- Refuse to take part in research. When making this decision, you have the right to a full explanation of the research program.
- Privacy while in the hospital and confidentiality of all information and records regarding your care.
- Participate in all decisions about your treatment and discharge from the Center. We must provide you with a written discharge plan and written description of how you can appeal your discharge.
- Review your medical record without charge. You may also obtain a copy of your medical record, for which we may charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
- Receive an itemized bill and explanation of all charges.
- Complain without fear of reprisals about the care and services you are receiving, and have us respond to you, if you request it, through a written response. If you are not satisfied with our response, you may complain to the New York State Health Department. We’ll provide you with the Health Department’s phone number.
- Authorize which family members and other adults you want to have permission to visit you at the Center, if you are able to receive visitors.
- Make known your wishes with regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, which the Center can provide.